Refund Policy
Effective date
26.03.2026
Inquiries
At Maison Clarine, your satisfaction matters to us. If your purchase does not meet your expectations, we provide a straightforward return process.
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, products must be:
Unused
In the same condition as received
Sent back with all original packaging, tags, accessories, and documentation
Our customer support team is available to guide you through every step.
Restocking Fees: We do not charge restocking fees.
Return Policy Summary
Return timeframe: 30 days from delivery
Product condition: Unused and in original condition with full packaging and accessories
Support: Step-by-step assistance provided
Restocking charges: None
Return Shipping Responsibility
If the Item Is Defective, Damaged, or Incorrect
There is no return cost to you if the product:
Was shipped incorrectly
Arrived damaged due to the carrier
Has a manufacturing defect
If You Changed Your Mind
You are responsible for the return shipping cost when:
The wrong item was selected at checkout
The size does not fit
You no longer wish to keep the item
Please note: Original shipping charges are not refundable.
How to Initiate a Return
1. Contact Customer Support
Email support@maisonclarine.com with your order number and the reason for the return request.
2. Prepare the Package
Securely repack the item in its original box, including all accessories, tags, and paperwork.
3. Ship the Item
Send the package following the instructions included in your return authorization email. You may use the recommended carrier or shipping method provided.
Refunds
Inspection: Once your return is received, we will review it to confirm eligibility under our return conditions.
Processing Time: After approval, refunds are issued to your original payment method. Please allow up to 7 business days for the funds to appear, depending on your bank or payment provider.
Exchanges
If you prefer a different size, color, or alternative product, contact us at support@maisonclarine.com, and we will assist you with the exchange process.
Items Not Eligible for Return
Certain products may not be returnable due to hygiene or safety standards. Any non-returnable items will be clearly identified on their respective product pages.
If you wish to cancel your order, please contact us at support@maisonclarine.com as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once shipped, the standard return process applies.
Need Assistance?
For additional help, please refer to our FAQ section or reach out directly to our support team.
Official Business Information
Maison Clarine LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
Email: support@maisonclarine.com
Phone: +1 (301) 892-5358
Customer Support Hours:
Monday–Friday | 9:00 AM – 5:00 PM (GMT-7)
Response Time: 1–2 business days