Shipping Policy
Effective date
26.03.2026
Inquiries
All orders are processed within 1–3 business days after payment is successfully received. Orders are not processed or shipped on weekends or public holidays.
During peak periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times vary depending on destination:
Order Handling Time:
1-2 business days, Monday to Friday.
Once your order is processed, it will be shipped by one of our trusted carriers (UPS, DHL, FEDEX).Order Cut-off Time: 05:00 PM (MT)
Orders placed after 5:00 PM will begin processing on the next business day. Business days are Monday to Friday, excluding US public holidays.
Transit Time:
6-9 business days, Monday–Friday.Estimated Delivery Time:
7-11 business days.
Shipping Costs
All orders within USA qualify for free shipping with no minimum order requirement.
For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information (when available).
You can monitor your shipment on our Order Tracking Page:
https://accounts.maisonclarine.com/apps/track123
Customs & Duties
For international orders, customs fees, import duties, and taxes (if applicable) are the responsibility of the customer.
Delays & Lost Packages
Maison Clarine remains responsible for your order until it has been successfully delivered to the shipping address provided at checkout. Its against US consumer law what you have now.
If an item is missing from your delivery, please contact us within 48 hours at support@maisonclarine.com with your order number and photos.
📧 support@maisonclarine.com
Need Assistance?
For additional help, please refer to our FAQ section or reach out directly to our support team.
Contact information
Store Name: Maison Clarine LLC
Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110
Email: support@maisonclarine.com
Phone: +1 (301) 892-5358
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (GMT-7)
Response Time:
We aim to respond to all email inquiries within 1–2 business days.