Return & Refund Policy

At Maison Clarine, your satisfaction matters to us. If your purchase does not meet your expectations, we provide a straightforward return process.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, products must be:

• Unused

• In the same condition as received

• Sent back with all original packaging, tags, accessories, and documentation

Our customer support team is available to guide you through every step.

Restocking Fees: We do not charge restocking fees.

Return Policy Summary

• Return timeframe: 30 days from delivery

• Product condition: Unused and in original condition with full packaging and accessories

• Support: Step-by-step assistance provided

• Restocking charges: None

Return Shipping Responsibility

If the Item Is Defective, Damaged, or Incorrect

There is no return cost to you if the product:

• Was shipped incorrectly

• Arrived damaged due to the carrier

• Has a manufacturing defect

If You Changed Your Mind

You are responsible for the return shipping cost when:

• The wrong item was selected at checkout

• The size does not fit

• You no longer wish to keep the item

Please note: Original shipping charges are not refundable.

How to Initiate a Return

1. Contact Customer Support

Email support@maisonclarine.com with your order number and the reason for the return request.

2. Prepare the Package

Securely repack the item in its original box, including all accessories, tags, and paperwork.

3. Ship the Item

Send the package following the instructions included in your return authorization email. You may use the recommended carrier or shipping method provided.

Refunds:

Once we receive and inspect your return, we will notify you by email.

Approved refunds are processed within 7 business days (Monday-Friday, excluding USA public holidays).

After inspection refunds are issued to your original payment method in US dollar ($).

Additional processing time may apply depending on your bank or payment provider.

We accept exchanges

If you prefer a different size, color, or alternative product, contact us at support@maisonclarine.com, and we will assist you with the exchange process.

Items Not Eligible for Return

Certain products may not be returnable due to hygiene or safety standards. Any non-returnable items will be clearly identified on their respective product pages.

Need Assistance?

For additional help, please refer to our FAQ section or reach out directly to our support team.

Official Business Information

Maison Clarine LLC
1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE, NM 87110,UNITED STATES
Email: support@maisonclarine.com
Phone: +1 (301) 892-5358

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (MT)

Response Time: 1–2 business days

Maison Clarine LLC reserves the right to update or modify this policy at any time, at its sole discretion, and the most current version will always be made available and clearly dated to reflect the latest changes.